Term and Conditions
Adelaide Printer Solutions and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Adelaide Printer Solutions, you accept these conditions. Please read them carefully. In addition, when you use any current or future Adelaide Printer Solutions service or visit or purchase from any business affiliated with Printers Plus Australia, whether or not included in the Adelaide Printer Solutions Web site, you also will be subject to the guidelines and conditions applicable to such service or business.
ELECTRONIC COMMUNICATIONS
When you visit Adelaide Printer Solutions or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement, same that such communications be in writing.
COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Adelaide Printer Solutions or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Adelaide Printer Solutions and protected by international copyright laws. All software used on this site is the property of printersolutions.com.au or its software suppliers and protected by international copyright laws.
LICENSE AND SITE ACCESS
Adelaide Printer Solutions grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Adelaide Printer Solutions. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Adelaide Printer Solutions. You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Adelaide Printer Solutions and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Adelaide Printer Solutions’ name or trademarks without the express written consent of Adelaide Printer Solutions. Any unauthorised use terminates the permission or license granted by Printers Plus Australia. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Adelaide Printer Solutions so long as the link does not portray Adelaide Printer Solutions, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Adelaide Printer Solutions logo or other proprietary graphic or trademark as part of the link without express written permission.
YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Adelaide Printer Solutions may sell products for children, but if so, it sells them to adults, who can purchase with a credit card. If you are under 18, you may use Adelaide Printer Solutions’ store but only with involvement of a parent or guardian. Adelaide Printer Solutions and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation. You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. Adelaide Printer Solutions reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant Adelaide Printer Solutions and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Adelaide Printer Solutions and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Adelaide Printer Solutions or its affiliates for all claims resulting from content you supply. Adelaide Printer Solutions has the right but not the obligation to monitor and edit or remove any activity or content. Adelaide Printer Solutions takes no responsibility and assumes no liability for any content posted by you or any third party.
COPYRIGHT COMPLAINTS
Adelaide Printer Solutions and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.
RISK OF LOSS
All items purchased from Adelaide Printer Solutions are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
PRODUCT DESCRIPTIONS
Adelaide Printer Solutions and its affiliates attempt to be as accurate as possible. However, Adelaide Printer Solutions does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by Adelaide Printer Solutions itself is not as described, your sole remedy is to return it in unused condition.
OTHER BUSINESSES
Parties other than Adelaide Printer Solutions and its subsidiaries sell product lines on this site. In addition, we provide may links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their web sites. Adelaide Printer Solutions does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY ADELAIDE PRINTER SOLUTIONS ON AN "AS IS" AND "AS AVAILABLE" BASIS. PRINTERS PLUS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ADELAIDE PRINTER SOLUTIONS, DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. ADELAIDE PRINTER SOLUTIONS, DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ADELAIDE PRINTER SOLUTIONS, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ADELAIDE PRINTER SOLUTIONS, WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.
APPLICABLE LAW
By visiting Adelaide Printer Solutions website, PrinterSolutions.com.au, you agree that the laws of Australia, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Adelaide Printer Solutions or its affiliates.
DISPUTES
Any dispute relating in any way to your visit to Adelaide Printer Solutions website or to products you purchase through Adelaide Printer Solutions shall be submitted to confidential arbitration in Adelaide Printer Solutions, except that, to the extent you have in any manner violated or threatened to violate Adelaide Printer Solutions' intellectual property rights, Adelaide Printer Solutions may seek injunctive or other appropriate relief in any court in Australia, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of an independent arbitrator. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, posted on this site. These policies also govern your visit to the Adelaide Printer Solutions website, PrinterSolutions.com.au. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Product Stock & Price Information
- Stock and price information on our website is updated daily from our inventory and order processing system sometimes we might have errors on stock, but we try our best to keep our large product list up to date.
- All prices listed on our website are GST-inclusive. The delivery calculate under the item is an estimation only and may change in the check out, please make sure you understand all fees before proceeding with purchase.
- BY ORDER products are not kept in stock.
- We recommend contacting us prior to placing an order just to check if stock is available, for urgent orders for a product that has a low quantity in stock (i.e. Less than 5 items) or the quantity you require is more than 5 items
- Images are for illustration purposes only product may differ from actual item. Considerable care has been taken in the preparation of all materials to ensure that errors and omissions are limited. Even with the greatest care inaccuracies do occur and ADELAIDE PRINTER SOLUTIONS is therefore not responsible for such errors or omissions. All information provided on this site is subject to change without notice. Photographs and graphics are used for representational purposes only and may not be the exact product or configuration as described. If a product offered by ADELAIDE PRINTER SOLUTIONS itself is not as described, your sole remedy is to return it in unused condition.
Order Placement & Acceptance
- All orders placed through our website are subject to our acceptance and we reserve the right to decline any order prior to issuing an invoice. Any product listing on the PRINTERSOLUTIONS.COM.AU website is not an offer to sell, and no order shall bind the company unless accepted by it. Unless otherwise agreed in writing, all orders are subject to acceptance by PRINTERSOLUTIONS.COM.AU (Adelaide Printer Solutions).
- A full refund will be issued for any orders declined by printersolutions.com.au (Adelaide Printer Solutions) where a payment for the potential order has been made by the customer.
Order Payment
- Payment for the full amount of the order must be received before the order will be processed by us, unless otherwise agreed formally under special circumstances in writing.
- Payment for the order can be made by any of the following methods:
- A Surcharge Fee for Credit Card payments of 1.5% for Visa/Master and 2% for AMEX, PayPal 2.5% may be added based on the whole invoice or relating to the delivery fee.
- Electronic Funds Transfer – generally 24 Hours Clearance
- Electronic Fund Transfer from ANZ Account – Immediate Clearance
- Over the Counter Deposit into Bank Account - Immediate Clearance
- Cheque – Up to 5 Days Clearance
- Bank Account Details:
Bank: ANZ Bank
Account Name: ADELAIDE PRINTER SOLUTIONS
Account BSB: 015354
Account Number: 211117129 - Cheque Forwarding Address:
P.O Box 2023, Magill North
SA 5072
Order Fulfillment & Shipping
- Shipping charges apply to all orders processed online.
- We may be able to consolidate shipping for orders with multiple items. We will only consider requests if your request to us to do so in the Order Comments at the time of placing the order.
- We only ship to physical addresses, where a person is available to sign for delivery. (To avoid delays and possible second delivery charges, we strongly recommend that you provide an attended business address (such as a work address), where someone you trust will be available to receive and sign for the delivery during normal business hours.)
- Shipping and dispatch times on our website are indicative only.
- Orders for in-stock products are processed within 1 business day of receipt of payment, wherever possible.
- Orders for in-stock products made prior to 2pm will generally be shipped on the same business day and delivered the following business day.
- Orders for in-stock products made after 2pm will generally be shipped on the next business day and delivered within 2 business days where possible.
- Orders for in-stock products where the quantity ordered is larger than the quantity available may be shipped in a single or multiple shipments depending on the ETA for the outstanding quantity. Please let us know your preference the Order Comments at the time of placing the order.
- Orders for products with an ETA will be shipped once the product is received into stock. ETA is an ESTIMATED Time of Arrival as indicated by the supplier or manufacturer and is hence subject change. You should check your orders status history on our website for any changes to the ETA.
- Out-of-stock products will be placed on backorder.
- Orders with multiple shipments will most likely result in shipments arriving at different times.
- You should check your orders status history on our website to stay up-to-date with your order progress
Orders to remote locations may incur an additional freight cost. - Insurance – It is the customer's responsibility to organise Insurance on any item ordered, either from an Insurance company of the customers’ choice or from insurance options that Adelaide Printer Solutions may offer. This will normally be at some extra cost.
Order Cancellation
- 30% fee will apply to all cancelled orders at our discretion. Delivery fees are not refundable if item is delivered or turnback/refused by the customer this also includes any delivery insurance relating to the order.
- Credit Card Fees - For orders that are placed and paid by credit card and then cancelled, the Credit Card surcharge is not refundable, due to the fact the bank does not refund us once an order has been cancelled. PayPal have a fee of 2.5% on total amount and this is not refundable on cancellations.
Order Tracking
- Where possible we will email courier consignment note numbers and tracking information.
- Authority to leave
- If you give authority to leave the delivery without a signature in the comments, or delivery to an alternate address not in the shipping address entered, then you authorise the courier to leave the goods unattended, and you accept once they have done so the order is complete and has been received. Printer Supermarket does not accept any responsibility for loss or damage to any items if you nominate this delivery method, and you agree to release ADELAIDE PRINTER SOLUTIONS from any claims, demands, liabilities, losses costs and expenses.
Loss and Damage
- It is the customer's responsibility to ensure that the customer or their authorised representative inspects the delivery to ensure the delivery has been made in full (as per the accompanying Consignment Note) and has not sustained any transit damage. This should be done before signing/accepting the goods delivery
- When the customer or the authorised representative signs a Proof of Delivery (POD) they are confirming that the consignment has been delivered in full and is in good condition (i.e. no visible physical damage)
- If a shipment arrives with a damaged carton or item, the delivery should be rejected and Proof of Delivery not signed, or the POD must have the damage noted on it, any carton identifier available, signature, name and date as above.
- No returns for goods without the above information on the POD will be accepted, as these items cannot be claimed against insurance.
Additional Fees and Charges
- If we incur extra delivery charges as a result of your action or inaction, these may be passed on to you at our discretion
- An example of such charges are second delivery charges by couriers as a result of you or someone who can receive the goods not being in attendance at your nominated delivery address when you have specified that the address is attended during normal business hours
- We may require that all charges are paid before re-delivery is re-attempted
- If a delivery cannot be made due to a Customer not being available at the given/supplied delivery address refunds may suffer a 30% or higher fee, the return amount will not include the delivery cost.
Refunds
- Customer must research manufacturer’s specifications before making a decision to purchase.
- We take no responsibility for any compatibility issues of the hardware or software purchased from us.
- We generally do not provide refunds or exchanges for incorrectly ordered goods that have been delivered.
- If at our sole discretion, we decide to accept non-faulty goods for a refund, a re-stocking fee, of a minimum 30% or more may apply.
- Please see our Returns Policy for more information.
Warranty
- Products sold by PRINTERSOLUTIONS.COM.AU Adelaide Printer Solutions are generally covered by Manufacturer Warranty under Australian Trade Law. Adelaide Printer Solutions does not offer any warranties on products sold in its own right.
- The length of warranty offered by a manufacturer can vary depending on many factors including product type, for example a new printer may have a 12 month Manufacturer Warranty, whereas a Printer imaging unit or part may have only a 90 day warranty.
- You may also find it more efficient to handle the warranty claim directly with the manufacturer for items where the manufacturer has a service centre network in Australia.
- All extended warranty offers must be registered with the appropriate manufacturer upon receipt of purchase. This is the responsibility of the purchaser.
Returns
Please go to and view the Adelaide Printer Solutions ( PRINTERSOLUTIONS.COM.AU) Shipping & Return Policy
Promotions and Registration of Warranty
Some brands / manufacturers may from time to time give cashbacks or gifts with purchases. It is the customers responsibility to redeem these promotions in the manner designated by the manufacturer, within the time period required. ADELAIDE PRINTER SOLUTIONS is in no way responsible for vendor promotions. Please be aware to obtain a tax invoice for your purchase within the promotional period, orders should be placed during normal business hours (Monday to Friday between 9:00am to 5:00pm (CST) except Public Holidays) or at least 3 normal business days before the promotion has finished. To be eligible you must comply with the vendors terms and conditions.
When Extended warranty from any manufacturer is offered on registration of certain products within a time period, it is the customers responsibility to register the warranty with the associated vendor / manufacturer within the manufacturers specified time.
Last Update 10/3/2026